Privacy Policy

This policy explains what information Smart Campus Solution collects, why we collect it, and what we do with it. It covers both this website and the school management platform itself.

We keep it in plain language on purpose. If anything here is unclear, write to support@smartcampussolution.com and we will explain it.

1. Who we are

Smart Campus Solution is school management software. The service is operated from Lahore, Punjab Pakistan and is managed through Smart Campus Solution.

2. Two kinds of information, and two different roles

It helps to separate two things, because they are handled differently:

• Your account information — the details of the school that signs up and the people it invites to use the system. We are responsible for this.
• School records — the student, family, staff and fee records a school enters or imports. The school owns and controls this information; we process it only to run the service for that school, on its instructions.

3. Information we collect

From schools and their staff, we collect:

• Account details — institute name, contact person, email address and phone number.
• The name, role and login of each person the school gives access to.
• Anything sent through the enquiry form on this website — your name, designation, school, phone number and message.

When a school uses the platform, it stores school records, which may include:

• Student details — name, admission number, class, section, date of birth and guardian contacts.
• Attendance, examination marks and results.
• Fee plans, challans, payments and balances.
• Staff records, including employment and payroll information.

When you visit this website, we also collect limited technical information:

• Your IP address, browser and device type, and the pages you visit, in server logs.
• Cookies needed to keep a session secure, and to remember your language or theme preference.

4. How we use information

• To provide the service — sign a school in, keep its records, and generate its documents.
• To support a school — answer its questions and help it use the system.
• To send that school operational messages about the service, and, where it has asked, product updates.
• To keep the service secure, and to detect and prevent misuse.
• To meet our legal and accounting obligations.

We do not sell personal information, and we do not use a school's records for advertising.

5. Sharing

We share information only with service providers who help us run the platform, such as hosting, email and SMS delivery, and payment processing, and only as far as they need it. These providers are required to protect it. We may also disclose information where the law requires it, or to protect the rights and safety of the service and its users.

6. Where information is stored

The service is hosted on servers we control. If we use a provider in another country as we grow, we will take the steps needed to keep information protected wherever it is handled.

7. How long we keep it

A school's records are kept for as long as that school's account is active. If an account is closed, we keep its records for a short period so it can export them, and then remove them, unless the law requires us to keep something longer.

8. Security

• Every session is authenticated, and access inside the system is controlled by role and permission.
• Each school's records are separated from every other school's.
• Passwords are stored in a hashed form, never as readable text.
• Activity is logged so a school can review who changed what.

No system can promise perfect security, but we take these measures seriously and will tell affected schools promptly if something goes wrong.

9. Children

The platform holds information about students because a school puts it there. That information belongs to, and is controlled by, the school, which is responsible for having the right to hold it. We do not use it for anything other than running the service for that school.

10. Your choices

A school can view, correct and export its records at any time from inside the platform. If you are a parent or a student and you want to see or correct information your school holds, please ask the school first, since it controls that information; we will help the school respond. For anything about your own account with us, write to support@smartcampussolution.com.

11. Changes to this policy

We may update this policy as the service changes. When we do, we will change the date at the top of this page. If a change is significant, we will tell schools directly.

12. Contact

Questions about this policy can be sent to support@smartcampussolution.com or by phone on +92 312 0837450 .